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A student uses a laptop by windows overlooking campus.
Getting help

Getting help

Get help 

The IT Service Desk offers many ways to get assistance. View the ways to get in touch below or on the  home page. So we can best assist you, please include as much detail as possible (ex: what device you are using, screenshots if applicable, your operating system such as Windows/Mac, etc.).

  • Submit a help ticket

     

    Submit a ticket about your issue, and one of our tech experts will reach out soon via your OHIO email. You can also email ServiceDesk@ohio.edu, but submitting a ticket will help your issue get routed to the right people faster.

     

     

  • Get live assistance

     

    By phone 

    Call the service desk at 740-593-1222. 

     

    In person 

    Visit the Alden Library service desk (4th floor), Athens campus

  • Get online assistance

     

    °ä³ó²¹³Ù w¾±³Ù³ó . Describe your tech problem, and the chat bot will suggest resources to solve it. You can also connect to a live agent when available. On the , select the speech bubble icon to start chatting! 

     

Technology Help Center 

In addition to providing service desk contact information, The Technology Help Center  also hosts OIT's:

  •  – A searchable resource for all technology help content.  
  • – An inventory of all the services and technologies that OHIO offers. 

You can use the  or browse content by category.  

 

Common problems 

Below are solutions to common technology questions and problems. 

A webpage isn't loading correctly.

°Õ°ù²â  and reloading the page. This oftentimes resolves the issue. 

My technology isn't working correctly.

Many problems can be resolved by updating your device or software. Check your settings to make sure everything is up-to-date. 

What's my PID?

View on the OHIO account, PID, and passwords page. 

How do I enroll in multi-factor authentication (MFA)?

View the Knowledge Base article for instructions. The free Microsoft Authenticator smartphone app is the preferred way to authenticate, but you can also configure authentication via a phone call or text message (SMS).

How do I change my password?

To change your password:

  • Navigate to . 
  • Select manage.
  • Select change password. 
How do I access my OHIO email?

You can access your OHIO email by downloading the Outlook application and entering your login credentials (your OHIO email and password). View the link to download Outlook on the Software and mobile apps page.

You can also access your email in a web browser at

How do I download Office 365?

Microsoft Office apps like Word, Excel, and PowerPoint are provided at no additional cost to students. View instructions for downloading the desktop apps or accessing the web-based versions on our Software and mobile apps page.

How can I store my files online?

You can save files online through OneDrive. View for more information.