Nikolaos Panagopoulos
Education
- Ph.D., Marketing (Sales), Athens University of Economics & Business, 2003
- M.Sc., Marketing & Communication with New Technologies (Sales), Athens University of Economics & Business, 2000
- B.Sc., Statistics, Athens University of Economics & Business, 1998
Research Interests
- Machine learning & analytics
- Sales force performance
- Salesperson well-being
- Sales management
- Solution selling
- Sales & marketing strategy
- Data privacy
Biography
Nick is an award-winning author, professor, and consultant working in the areas of selling, sales management, and marketing strategy. He has 20+ years of experience in consulting and executive education with a very large number of organizations in the US, Latin America, Asia, and EU, including many Fortune 500 companies. Nick has been named a ScholarGPS Highly Ranked Scholar; he is ranked as #12 scholar in Sales and is in the top 0.05 percent of all scholars for his lifetime of contributions to Sales.
Nick鈥檚 research has focused upon managerial/strategy issues that relate to sales force management 鈥 that is, elucidating the mechanisms of improving salesperson performance and 鈥 through that 鈥 firm performance. Specifically, his work has explored different perspectives such as the role of social media, sales technology, sales force control systems, leadership, cross-cultural differences, sales strategy, value creation and appropriation mechanisms, sales management practices, and salesperson's cognitions and attitudes in explaining salesperson performance. Nick鈥檚 research attention is currently focused on examining (a) the role of the sales force in the generation and appropriation of economic value through the provision of solutions; (b) the mechanisms of customer voice; (c) the formation and performance implications of sales capabilities for dealing with increasing market complexity; and (d) whether and how downsizing the sales force influences shareholder value.
He has contributed 40+ articles in scientific journals such as the Journal of Marketing, Journal of International Business Studies, Harvard Business Review, Journal of the Academy of Marketing Science, International Journal of Research in Marketing, Journal of Service Research, Journal of Organizational Behavior, Journal of Personal Selling & Sales Management, Industrial Marketing Management, Journal of Business Ethics, Journal of Business Research, International Journal of Human Resource Management, etc. as well as over 40 articles in the proceedings of international conferences.
Nick has participated in invitation-only conferences at Harvard, Wharton, Stanford, Darden, and Columbia and has been invited to present his work at many Universities while working with graduate and undergraduate students from all over the world.
He has received many awards including:
(a) the 2018 Excellence in Research Award from the AMA,
(b) the 2015 James M. Comer Award for Best Contribution to Selling and Sales Management Theory, Journal of Personal Selling & Sales Management;
(c) the 2014 Marvin Jolson Award for Best Contribution to Selling and Sales Management Practice, Journal of Personal Selling & Sales Management;
(d) the Best in Sales Track Paper Award at the 2014 Winter AMA Conference;
(e) the 2018 and 2015 Best Paper Award at the National Conference in Sales Management;
(f) the 2013 Neil Rackham Research Grant from the Sales Education Foundation;
(g) the 2019 Department of Marketing鈥檚 Elite Publication Award (for tenured/tenure-track faculty), 91探花;
(h) the 2019 Program Impact Award, for the Continued Pursuit of World Class Excellence Within The Schey Sales Centre, 91探花;
(i) the 2019 College of Business 2019 Faculty Excellence in Intellectual Contribution Award, 91探花;
(j) the 2017 Best Reviewer Award, Journal of Personal Selling & Sales Management; and
(k) the 2000 Honorary Award for Exceptional Performance during Master鈥檚 Studies, Greek Marketing Academy.
In addition, his papers have been shortlisted/nominated for the 2012 Journal of Personal Selling & Sales Management's James M. Comer Award for Best Contribution to Selling and Sales Management Theory and the 2017 Best Paper Award at the National Conference in Sales Management. Finally, two of his papers have been recognized as the most downloaded articles published in the Journal of Personal Selling & Sales Management since 2015, whereas other papers have been included in the top download lists such as the list of the most downloaded articles published in Routledge Social Sciences journals in 2014 or the SSRN's All Time Top Ten download list for the category of Business-to-Business Marketing.
Nick is a Senior Editor of the Journal of Business Research, a member of the editorial boards of the Journal of Personal Selling & Sales Management and Industrial Marketing Management, whereas he serves as a reviewer in numerous academic journals. He has co-edited several special issues and has served as Conference, Track, and Session Chair, as well as Discussant in many academic conferences. Nick is also Past-Chair of the Global Sales Science Institute, the past Vice-chair of Finance and Development as well as the past Vice-chair of Recognition and Awards for the AMA Sales SIG.
Nick is the author of the book 鈥淪ales technology: Making the most of your investment鈥 (Business Expert Press, New York) while he has contributed one chapter in 鈥淪ales Management: A Multinational Perspective鈥 (Palgrave Macmillan, UK).
Publications
- Panagopoulos, N.G., B. Menguc, and R. Mullins (2023), 鈥淲ill You Speak Up for Me? Inducing Retail Store Managers鈥 Engagement with MNCs鈥 Brands across Cultures鈥, Journal of International Business Studies, 54(7), 1222-1255.
- Kitanaka, H, P. Kwiatek, and N.G. Panagopoulos (2021), 鈥淚ntroducing a New, Machine Learning Process, and Online Tools for Conducting Sales Literature Reviews: An Application to the Forty Years of JPSSM鈥, Journal of Personal Selling & Sales Management, 41(4), 351-368.
- (VOTED ONE OF THE TWO HIGHLY COMMENDED (RUNNER-UP) PAPERS IN THE COMPETITION FOR THE JOURNAL OF PERSONAL SELLING & SALES MANAGEMENT'S 2021 JAMES M. COMER AWARD FOR BEST CONTRIBUTION TO SELLING AND SALES MANAGEMENT THEORY; one of the MOST CITED ARTICLES PUBLISHED IN JPSSM WITHIN THE LAST 3 YEARS [2019-2022])
- Vlachos, P.A., P. Avramidis, and N.G. Panagopoulos (2020), 鈥淗ow to Optimize Your Company鈥檚 Approach to Data Privacy鈥, Harvard Business Review, August 26 2020, https://hbr.org/2020/08/how-to-optimize-your-companys-approach-to-data-privacy.
- Mullins, R. R., B. Menguc, and N.G. Panagopoulos (2020), 鈥淎ntecedents and Performance Outcomes of Value-Based Selling in Sales Teams: A Multilevel, Systems Theory of Motivation Perspective鈥, Journal of the Academy of Marketing Science, 48(6), 1053鈥1074 [Lead Article].
- Panagopoulos, N.G., A. Rapp, and M. Pimentel (2020), 鈥淔irm Actions to Develop an Ambidextrous Sales Force鈥, Journal of Service Research, 23(1), 87-104.
- Mullins, R. R. and N.G. Panagopoulos (2019), 鈥淯nderstanding the Theory and Practice of Team Selling: An Introduction to the Special Section and Recommendations on Advancing Sales Team Research鈥, Industrial Marketing Management, 77(February), 1-3.
- Panagopoulos, N.G., R. Mullins, and P. Avramidis (2018), 鈥淪ales Force Downsizing and Firm-Idiosyncratic Risk: The Contingent Role of Investors鈥 Screening and Firm鈥檚 Signaling Processes鈥, Journal of Marketing, 82(6), 71-88.
- Panagopoulos, N.G., B. Hochstein, T.L. Baker, and M.A. Pimentel (2018), "Boosting Sales Force Morale in Highly Dynamic, Complex Markets: The Role of Job Resources鈥, Industrial Marketing Management, 74 (October), 237-253.
- (2018 BEST PAPER AWARD, NATIONAL CONFERENCE IN SALES MANAGEMENT).
- Panagopoulos, N.G., A.A. Rapp, and J.L. Ogilvie (2017), 鈥淪alesperson Solution Involvement and Sales Performance: The Contingent Role of Supplier Firm and Customer-Supplier Relationship Characteristics", Journal of Marketing, 81(July), 144-164.
- (2018 EXCELLENCE IN RESEARCH AWARD, AMERICAN MARKETING ASSOCIATION, SALES SIG).
- Vlachos, P. A., N. G. Panagopoulos, Bachrach, D. G., and F. Morgeson (2017), 鈥淭he Effects of Managerial and Employee Attributions for Corporate Social Responsibility Initiatives鈥, Journal of Organizational Behavior, 38 (7), 1111-1129.
- (Listed by Gond and Moser 2019 in Human Relations as one of the most influential articles in CSR)
- Gabler, C.B., N.G. Panagopoulos, P.A. Vlachos, and A. Rapp (2017), 鈥淒eveloping an Environmentally Sustainable Business Plan: An International B2B Case Study鈥, Corporate Social Responsibility and Environmental Management, 24 (4), 261-272.
- Panagopoulos, N.G., A. Rapp, and P. Vlachos (2016), "I Think They Think We Are Good Citizens: Meta-Perceptions as Antecedents of Employees' Reactions to Corporate Social Responsibility", Journal of Business Research, 69, 2781-2790.
- Hunter, G. and N.G. Panagopoulos (2015), 鈥淐ommitment to Technological Change, Sales Force Intelligence Norms, and Salesperson Key Outcomes,鈥 Industrial Marketing Management, 50 (October), 162-179.
- Panagopoulos, N.G., Johnson, K., and D. Mothersbaugh (2015), "Does Choice of Sales Control Conceptualization Matter? A Comparison of Existing Conceptualizations and Directions for Future Research鈥, Journal of Personal Selling & Sales Management, 35 (3), 221-246.
- (2015 JAMES M. COMER AWARD FOR BEST CONTRIBUTION TO SELLING AND SALES MANAGEMENT THEORY, JOURNAL OF PERSONAL SELLING & SALES MANAGEMENT).
- Panagopoulos, N.G., and J. Ogilvie (2015), "Can Salespeople Lead Themselves? Thought Self-Leadership Strategies and their Influence on Sales Performance", Industrial Marketing Management, 47 (May), 190-203.
- Vlachos, P.A, N.G. Panagopoulos, and A. Rapp (2014), "Employee Judgments of and Behaviors towards Corporate Social Responsibility: A Multi-study Investigation of Direct, Cascading, and Moderating Effects", Journal of Organizational Behavior, 35 (7), 990-1017.
- (Listed by Gond and Moser 2019 in Human Relations as one of the most influential articles in CSR).
- Vlachos, P. N.G. Panagopoulos, A. Theotokis, R. Singh, and R. Singh (2014), "When Do Corporate Social Responsibility Initiatives Impact on Customer-Facing Employees? Evidence from India and the Netherlands", International Journal of Human Resource Management, 25(22), 3086-3112.
- Rapp, A., D. Bachrach, N.G. Panagopoulos, and J. Ogilvie (2014), "Salespeople as Knowledge Brokers: A Review and Critique of the Challenger Sales Model", Journal of Personal Selling & Sales Management, 34 (4), 245-259.
- (2014 MARVIN JOLSON AWARD FOR BEST CONTRIBUTION TO SELLING AND SALES MANAGEMENT PRACTICE, JOURNAL OF PERSONAL SELLING & SALES MANAGEMENT; MOST DOWNLOADED ARTICLE IN JPSSM 2015-PRESENT; Among the MOST DOWNLOADED ARTICLES PUBLISHED IN ROUTLEDGE SOCIAL SCIENCES JOURNALS in 2014)
- Guenzi, P., A. Baldauf, and N.G. Panagopoulos (2014), "The Influence of Formal and Informal Sales Controls on Customer-directed Selling Behaviors and Sales Unit Effectiveness", Industrial Marketing Management 43 (5), 786-800.
- Vlachos, P., N.G., Panagopoulos, and A. Rapp (2013), "Feeling Good by Doing Good: Employee CSR-induced Attributions, Job Satisfaction, and the Role of Charismatic Leadership", Journal of Business Ethics, 118, 577-588.
- (Listed by Gond and Moser 2019 in Human Relations as one of the most influential articles in CSR).
- Vlachos, P., O. Epitropaki, N.G. Panagopoulos, and A. Rapp, (2013), "Causal Attributions and Employee Reactions to Corporate Social Responsibility", Industrial and Organizational Psychology: Perspectives on Science and Practice, 6(4), 334-337.
- Vlachos, P., A. Krepapa, N.G. Panagopoulos, and A. Tsamakos (2013), "Curvilinear Effects of Corporate Social Responsibility and Benevolence on Loyalty", Corporate Reputation Review, 16(4), 248-262.
- Andzulis, J., N. G. Panagopoulos, and A. Rapp (2012), "A Review of Social Media and Implications on the Sales Process", Journal of Personal Selling & Sales Management, 32(3), 305-317.
- (2nd MOST DOWNLOADED ARTICLE IN JPSSM 2015-PRESENT).
- Rapp, A and N.G. Panagopoulos (2012), 鈥淧erspectives on Personal Selling and Social Media: Introduction to the Special Issue鈥, Journal of Personal Selling & Sales Management, 32(3), 301-304.
- Blocker, C.P, J.P. Cannon, N.G. Panagopoulos, and J.K. Sager (2012), 鈥淭he Role of the Sales Force in Value Creation and Appropriation: New Directions for Research鈥,Journal of Personal Selling & Sales Management, 32 (1), 15-28.
- (SHORTLISTED FOR JOURNAL OF PERSONAL SELLING & SALES MANAGEMENT'S 2012 JAMES M. COMER AWARD FOR BEST CONTRIBUTION TO SELLING AND SALES MANAGEMENT THEORY).
- Panagopoulos, N.G., Lee, N., Pullins, B.E., Avlonitis, G.J., Brassier, P., Guenzi, P., Humenberger, A., Kwiatek, P., Loe, T.W., Oksanen-Ylikoski, E., Peterson, R.M., Rogers, B., and Weilbaker, D.C. (2011), 鈥淚nternationalizing Sales Research: Current Status, Opportunities and Challenges鈥, Journal of Personal Selling & Sales Management, 31 (3), 219-242.
- Panagopoulos, N.G. and G.J. Avlonitis (2010), 鈥淧erformance Implications of Sales Strategy: The Moderating Effects of Leadership and Environment鈥, International Journal of Research in Marketing, 27 (1), 46-57.
- (LISTED IN SSRN'S ALL TIME TOP TEN DOWNLOAD LIST FOR THE CATEGORY OF BUSINESS-TO-BUSINESS MARKETING).
- Onyemah, V., D. Rouzi猫s, and N.G. Panagopoulos (2010), 鈥淗ow HRM Control Affects Boundary-Spanning Employees' Behavioural Strategies and Satisfaction: The Moderating Impact of Cultural Performance Orientation鈥, International Journal of Human Resource Management, 21 (11), 1948-1972.
- Vlachos, P.A., A. Theotokis, and N.G. Panagopoulos (2010), 鈥淪ales Force Reactions to Corporate Social Responsibility: Attributions, Outcomes, and the Mediating Role of Organizational Trust鈥, Industrial Marketing Management, 39 (7), 1207-1218.
- (Listed by Gond and Moser 2019 in Human Relations as one of the most influential articles in CSR).
- Avlonitis, G.J. and N.G. Panagopoulos (2010), 鈥淪elling & Sales Management: An Introduction to the Special Section and Recommendations on Advancing the Sales Research Agenda鈥, Industrial Marketing Management, 39 (7), 1045-1048.
- Avlonitis, G.J. and N.G. Panagopoulos (2010), 鈥淓ffective Implementation of Sales-Based CRM Systems: Theoretical and Practical Issues鈥, International Journal of Customer Relationship Marketing and Management, 1 (1), 1-15.
- Avlonitis, G.J., K. Lionakis, and N.G. Panagopoulos (2010), 鈥淎ntecedents and Consequences of the Conflict between the Marketing and Sales Departments鈥, Journal of Selling & Major Account Management, 10 (1), 21-32.
- Panagopoulos, N.G. and S. Dimitriadis (2009), 鈥淭ransformational Leadership as a Mediator of the Relationship Between Behavior-Based Control and Salespeople鈥檚 Key Outcomes: An Initial Investigation鈥, European Journal of Marketing, 43 (7/8), 1008-1031.
- Panagopoulos, N.G. and G.J. Avlonitis (2008), 鈥淪ales Force Control Systems: A Review of Measurement Practices and Proposed Scale Refinements鈥, Journal of Personal Selling & Sales Management, 28 (4), 365-385.
- Avlonitis, G.J. and N.G. Panagopoulos (2007), 鈥淓xploring the Influence of Sales Management Practices on the Industrial Salesperson: A Multi-Source Hierarchical Linear Approach鈥, Journal of Business Research, 60 (7), 765-775.
- Papastathopoulou, P., G.J. Avlonitis, and N.G. Panagopoulos (2007), 鈥淚ntraorganizational Information & Communication Technology Diffusion: Implications for Industrial Sellers and Buyers鈥, Industrial Marketing Management, 36 (3), 322-336.
- Buehrer, R.E., E. Oksanen-Ylikoski, N.G. Panagopoulos, and E. Bolman-Pullins (2007), 鈥淓xpanding International Sales Education: Reporting on an EU-US Workshop and Introducing the Global Sales Science Institute鈥, Journal of Selling & Major Account Management, 7 (3), 8-17.
- Avlonitis, G. J. and N.G. Panagopoulos (2006), 鈥淩ole Stress, Attitudes and Job Outcomes in Business-to-Business Selling: Does the Type of Selling Situation Matter?鈥, Journal of Personal Selling & Sales Management, 26 (1), 67-77.
- Avlonitis, G.J. and N.G. Panagopoulos (2005), 鈥淎ntecedents and Consequences of CRM Technology Acceptance in The Sales Force鈥, Industrial Marketing Management, 34 (4), 355-368.
Presentations & Awards
Presentations
- Panagopoulos, N.G. (2023), 鈥Are Great Salespeople Born or Made? A Longitudinal Examination of the Role of Epigenetics in Salespeople鈥檚 Performance鈥, Thought Leadership on the Sales Profession Invitational Conference, M. Ahearne, T. Steenburgh, & J. Habel (Eds.), University of Virginia Darden School of Business, June 15-16, Arlington, VA [Accepted January 16, 2023].
- Panagopoulos, N. (2023), presentation in Special Session 鈥淟eading Through Service: How to be a Better Reviewer of Sales Papers鈥, 2023 AMA Summer Educators鈥 Conference, 鈥淎 World Disrupted: Marketing鈥檚 Role in Understanding, Adapting and Transforming the Business Ecosystem鈥, J. Saint Clair, A. Kumar, and L. Liu Eds., July 31 鈥 August 6, San Francisco, California.
- Serfes, K., P. Avramidis, P. Vlachos, and N. G. Panagopoulos (2023), 鈥淐ustomer Data Privacy, Competition and Firm Performance鈥, 2023 Annual Conference of the Mannheim Center for Competition and Innovation (MaCCI), March 23-24, 2023, ZEW, Mannheim, Germany.
- Serfes, K., P. Avramidis, P. Vlachos, and N. G. Panagopoulos (2022), 鈥淐ustomer Data Privacy, Competition and Firm Performance鈥, 16th International Conference on Competition and Regulation CRESSE, 鈥淎dvances in the Analysis of Competition Policy and Regulation鈥, July 1 鈥 July 3, 2022, Heraclion, Crete, Greece.
- Invited to participate in the Invitational Truvalue Labs/Factset Academic Roundtable (virtual), March 30 2022.
- Invited to participate in the Sales 3.0 Sales Conference, Gerhard Gschwandtner (Ed.), Virtual Event, February 24-25, 2021.
- Vlachos, P., P. Avramidis, and N.G. Panagopoulos (2020), 鈥淗ow to Optimize Your Company鈥檚 Approach to Data Privacy鈥, 3rd Invitational Academic Roundtable, 2020 Virtual ESG Investing Forum, October 26, TruValue Labs.
- Mullins, R., B. Menguc, and N. G. Panagopoulos (2019), 鈥淢ultilevel Antecedents of Value-Based Selling and Performance: A Systems Theory of Motivation Perspective鈥, 2019 AMA Winter Educators鈥 Conference, 鈥淯nderstanding Complexity, Transforming the Marketplace鈥, Eds. Son K. Lam, Markus Giesler, and Xueming Luo, February 22-24, Austin, Texas.
- Panagopoulos, N.G. and M. Pimentel (2019), 鈥淭he Serial Job Hopper: Why Salespeople Job Hop and What Can Firms Do About It?鈥, Thought Leadership on the Sales Profession Invitational Conference, M. Ahearne, T. Steenburgh, & J. Lattin (Eds.), Stanford Graduate School of Business, May 30-31, Stanford, CA.
- Mullins, R., B. Menguc, and N. G. Panagopoulos (2019), 鈥淪ales Teams as Motivational Systems: Multilevel Antecedents of Value-Based Selling and Performance鈥, 7th AIM-AMA Sheth Consortium, January 4-January 6, MICA, Ahmedabad, India.
- Davis, L., W. Bolander, R. Dugan, G. Marshall, W. Moncrief, N. Panagopoulos, and A. Dixon (2019), presentation in Special Session 鈥淕aining a Global Perspective on the State of Sales Profession,鈥 Using a Global Panel to Develop Sales Theory鈥, 2019 AMA Winter Educators鈥 Conference, 鈥淯nderstanding Complexity, Transforming the Marketplace鈥, S. Lam, M. Giesler, and X. Luo Eds., February 22-24, Austin, Texas.
- Ardjmand, E., W.A. Young II, and N.G. Panagopoulos (2019), 鈥Incentive Rate Dissemination in Viral Marketing鈥, Presentation at the Business Research Colloquium, 91探花, Athens, September 18.
- Panagopoulos, N.G., B. Hochstein, T. Baker, and M. Pimentel (2018), 鈥淏oosting Sales Force Morale in High-Velocity, Complex Markets: The Role of Organizational Resources鈥, 2018 National Conference in Sales Management, April 11-13, San Diego, California.
- Panagopoulos, N.G. (2018), 鈥淢oving Beyond Turnover: A Dynamic, Longitudinal Model of Salesperson Job-Hopping Behavior鈥, presentation in Special Session 鈥淲hat鈥檚 Next in Sales Research?: A Showcase of Emerging Challenges in the Field and Better Approaches for Investigating Existing Questions鈥, 2018 AMA Summer Educators鈥 Conference, 鈥淏ig Ideas and New Methods in Marketing鈥, D. Gal, K. Hewett, and S. Jayachandran Eds., August 10-12, Boston, Massachusetts.
- Panagopoulos, N.G., R. Mullins, and P. Avramidis (2018), 鈥淪ales Force Screening and Signaling in the Marketing-Finance Interface鈥, presentation in Special Session 鈥淭he Link between Sales and Firm Performance: Influence Factors from Inside and Outside the Firm鈥 2018 AMA Winter Educators鈥 Conference, 鈥淚ntegrating Paradigms in a World where Marketing is Everywhere鈥, Eds. Jacob Goldenberg, Juliano Laran, and Andrew Stephen, February 23-25, New Orleans, Louisiana.
- Panagopoulos, N.G. (2018), presentation in Special Session 鈥淎MA New Horizons Faculty Consortium in Selling and Sales Management: The Next Generation鈥 2018 AMA Winter Educators鈥 Conference, 鈥淚ntegrating Paradigms in a World where Marketing is Everywhere鈥, Eds. Jacob Goldenberg, Juliano Laran, and Andrew Stephen, February 23-25, New Orleans, Louisiana.
- Mullins, R., N.G. Panagopoulos, and P. Avramidis (2017), 鈥Do Firms Burn their Muscle While Cutting the Fat? The Influence of Sales Force Downsizing Decision on Firm-Idiosyncratic Risk and the Role of Screening and Signaling Processes鈥, 2017 AMA Winter Educators鈥 Conference, 鈥淏etter Marketing for a Better World鈥, Eds. Rajesh Chandy, Jeffrey Inman, and Christine Moorman, Orlando, Florida.
- Panagopoulos, N.G. and M. Pimentel (2017), 鈥Does Building an Ambidextrous Sales Force Pay-off? Balancing Customer- and Supplier-Centricity in Sales Force KSAs鈥, 2017 AMA Winter Educators鈥 Conference, 鈥淏etter Marketing for a Better World鈥, Eds. Rajesh Chandy, Jeffrey Inman, and Christine Moorman, Orlando, Florida.
- Panagopoulos, N.G. and M. Pimentel (2017), 鈥淒oes Building an Ambidextrous Sales Force Pay-off? Balancing Customer- and Supplier-Centricity for Improved Performance鈥, 2017 National Conference in Sales Management, April 19-21, St. Louis, Missouri.
- Panagopoulos, N.G., R. Mullins, and P. Avramidis (2017), 鈥Do Investors React to Sales Force Downsizing? The Contingent Roles of Investors' Screening and Firm's Signaling Processes鈥, Thought Leadership on the Sales Profession Invitational Conference, M. Ahearne, T. Steenburgh, & D. Rouzies (Eds.), HEC, May 30-June 1, Paris, France.
- Panagopoulos, N.G., and M.A Pimentel (2017) 鈥The Impact of Ambidextrous Sales Management Practices on Firm Financial Performance鈥, Guest Lecture in the 2017 Southeast Marketing Symposium Conference, University of Kentucky, Lexington, Kentucky, USA, April 6-8.
- Panagopoulos, N.G. and M. Pimentel (2016), 鈥淐an Customer- and Sales-centricity Really Co-exist? Ambidextrous Sales Management Practices and Their Interactive Effects on Sales Force Performance鈥 SMA Conference, Atlanta, GA.
- Panagopoulos, N.G. (2016), 鈥Do Firms Burn their Muscle While Cutting the Fat? Quality and Intent Signals of Sales Force Downsizing Decisions and Firm-Idiosyncratic Risk鈥, Guest Lecture at Justus-Liebig University, Giessen, Hesse, Germany, June 9-10.
- Panagopoulos, N. G. & A. Rapp (2015), 鈥淏reaking Through Complex Markets: Unleashing the Power of Adaptive Sales Capabilities鈥, Invited to present at the 5th Biennial Enhancing Sales Force Productivity Conference, G. Challagalla, B. Murtha, and J. Boichuk (Eds.), Georgia Tech, June 16-17, Atlanta, Georgia.
- Panagopoulos, N.G. and A.A. Rapp (2015), 鈥淩eaping Benefits from Investing in Solution Selling Capability: Do Product and Customer Characteristics Matter?鈥, 2015 AMA Winter Educators鈥 Conference, 鈥淢arketing in a Global, Digital and Connected World鈥, Eds. Tom Brown and Vanitha Swaminasthan, San Antonio, Texas.
- Panagopoulos, N.G. and A.A. Rapp (2015), 鈥淩eaping Benefits from Investing in Solution Selling Capability: Do Product and Customer Characteristics Matter?鈥, 2015 National Conference in Sales Management, April 15 鈥 April 18, Houston, Texas.
- Panagopoulos, N.G., J. Ogilvie, and K. Johnson (2015), 鈥Till Death Do us Part鈥r Maybe Not? On Customer Firing in Business Markets?鈥, 2015 AMA Winter Educators鈥 Conference, 鈥淢arketing in a Global, Digital and Connected World鈥, Eds. Tom Brown and Vanitha Swaminasthan, San Antonio, Texas.
- Panagopoulos, N.G. (2015), 鈥淗ow and When Sellers Benefit from Solution Selling? A Capabilities Perspective鈥, Invited Presentation in the Distinguished Scholar Series of Clemson University, Clemson, South Carolina, USA, April 30-May 1.
- Participation in the 2014 Thought Leadership on the Sales Profession Invitational Conference, M. Ahearne and T. Steenburgh (Eds.), Columbia Business School, 9-11 June, New York City, New York.
- Panagopoulos, N.G., Johnson, K., and D. Mothersbaugh (2014), "Performance Effects of Sales Controls: A Comparison of Alternative Conceptualizations", 2014 AMA Winter Educators鈥 Conference, 鈥淓ngaging Customers鈥, Eds. G.K. Hunter and T.J. Steenburgh, Orlando, Florida.
- Spiro, R., N. G. Panagopoulos, and E. Bolman Pullins (2014), 鈥淭he Changing Face of Professional Selling and How our Field is Meeting those Changes鈥, presentation in Special Session, 2014 Academy of Marketing Science Annual Conference, May 21-23, Indianapolis, USA.
- Panagopoulos, N.G. (2014), 鈥淪olution Selling Processes: A Multistudy Investigation of their Antecedents & Outcomes鈥, Invited Presentation at Indiana University, Bloomington, Indiana, USA, May 19.
- Panagopoulos, N.G. and M. Bonner (2014), 鈥Thought Self-Leadership and Salesperson Performance: The Roles of Self-Monitoring and Self-Efficacy鈥, Guest Lecture in the 2014 Southeast Marketing Symposium, University of Arkansas, Fayetteville, Arkansas, USA, March 6-8.
- Guenzi, P., A. Baldauf, and N.G. Panagopoulos (2013), "The Influence of Sales Force Control Systems on Salespeople's Customer-Oriented Selling, Adaptive Selling and Sales Unit Effectiveness", 42nd EMAC Conference, Istanbul, Turkey.
- Andzulis, J., A. Rapp, and N.G. Panagopoulos (2013), "Do Vigilante Consumers and Showrooming Hurt Retail Sales? The Influence of Opportunistic Shopping Behaviors", 2013 AMA Winter Educators鈥 Conference, 鈥淐hallenging the Bounds of Marketing Thought鈥, Eds. A. Rindfleisch and J. Burroughs, Las Vegas.
- Lionakis, C., G. Avlonitis and N. G. Panagopoulos (2013), "Relative Power of Marketing and Sales Departments: An Empirical Examination of its Consequences for the Organization", 2013 AMA Winter Educators鈥 Conference, 鈥淐hallenging the Bounds of Marketing Thought鈥, Eds. A. Rindfleisch and J. Burroughs, Las Vegas.
- Panagopoulos, N.G. (2013), 鈥淧erformance Implications of Sales Strategy: The Moderating Effects of Leadership and Environment鈥, Keynote Speech at the University of Eastern Finland, Kuopio, Finland, April 10.
- Panagopoulos, N.G. (2013), "A Multi-study Investigation of the Drivers and Performance Outcomes Associated with Solution Selling Processes", Guest Lecture at A.B. Freeman School of Business 鈥 Tulane University's MBA Program, Athens, Greece, March 26.
- Panagopoulos, N. G. & A. Rapp (2012), "Solution Selling Processes: A Multistudy Investigation of their Antecedents & Outcomes", Thought Leadership on the Sales Profession Invitational Conference, M. Ahearne and T. Steenburgh (Eds.), Harvard Business School, 5-6 June, Boston, Massachusetts.
- Panagopoulos, N.G. (2012), 鈥淣ailing Down Sales Force鈥檚 Impact on Customer Lifetime Value: The Role of Solution Selling鈥, 2012 AMA Winter Educators鈥 Conference, 鈥淪eeing Marketing Through Emerging Theoretical Lenses: A Focus on Marketing's Organizational and Societal Roles鈥, Eds. S. Bharadwah and J. Hulland, Vol. 23, St. Petersburg, Florida.
- Panagopoulos, N. G. (2012), "A Multi-study Investigation of the Drivers and Performance Outcomes Associated with Solution Selling Processes", Invited Presentation at Cranfield University School of Management, Cranfield, Bedford, UK, July 10.
- Panagopoulos, N.G. (2012), "Key Topics & Trends in Sales Research: Implications for Practitioners", Keynote speech at Master's of Marketing and MBA students of Cranfield University School of Management, Cranfield, Bedford, UK, July 10.
- Panagopoulos, N.G. (2012), "Key Topics & Trends in Sales Research: Implications for Practitioners", Keynote Speech at the University of Eastern Finland, Kuopio, Finland, March 21.
- Vlachos, P., N.G. Panagopoulos, R. Singh, R. Singh, & A. Theotokis (2011), 鈥淭he Moderating Role of Job Satisfaction Facets on Salespeople鈥檚 Reactions to Corporate Social Responsibility: Evidence from India and the Netherlands鈥, 2011 AMA Winter Educators鈥 Conference, 鈥淟ooking Back, Looking Forward: Shaping the Future of Research in Marketing鈥, Eds. L. McAlister and R. Srinivasan, Vol. 22, Austin, Texas.
- Blocker, C.P, J.P. Cannon, N.G. Panagopoulos, and J.K. Sager (2011), 鈥淭he Role of the Sales Force in Value Creation and Appropriation: New Directions for Research鈥, The 40th Anniversary Conference of Academy of Marketing Science, "The Sustainable Global Marketplace", Eds. O.C. Ferrell G.T.M Hult, May 24-27, Coral Gables, Florida.
- Panagopoulos, N.G. (2011), "Aspects of Personal Selling in Greece", presentation in Special Session "Exploring Cross-Cultural Differences in the Selling Process鈥, 5th Annual Global Sales Science Institute Conference, "Sales: Bridging the Gap between Theory and Practice", Eds. P. Guenzi and R. Spiro, June 22-24, Milan, Italy.
- Panagopoulos, N.G. & Paolo Guenzi (2011), 鈥淕lobal Sales Barometer 2011: Research Report from the 2010 Survey. Benchmarking Sales Processes across Geographical Markets and Industries鈥, Invited Presentation at the 5th Annual Global Sales Science Institute Conference, "Sales: Bridging the Gap between Theory and Practice", Eds. P. Guenzi & R. Spiro, Milan, Italy, June 22-24.
- Avlonitis, G.J., K. Lionakis, & N.G. Panagopoulos (2010), 鈥淎ntecedents and Consequences of Marketing and Sales Cultural Conflicts鈥, 4th Global Sales Science Institute Conference, 鈥淎dvancing Sales: Measuring and Refining for Sales Research, Education and Practice鈥, Eds. P. Kwiatek & T. Loe, June 16-18, Poznan, Poland.
- Panagopoulos, N.G. & G.J. Avlonitis (2010), 鈥Making Salespeople to Lead Themselves: Antecedents and Consequences of Self-Leadership Strategies鈥, 2010 AMA Winter Educators鈥 Conference, 鈥淢arketing 2010: Strategies and Solutions for a Tumultuous Economy鈥, Eds. M. K. Brady and M. D. Hartline, Vol. 21, New Orleans, Louisiana.
- Blocker, C.P, J.P. Cannon, N.G. Panagopoulos, and J.K. Sager (2010), 鈥淐ustomer Satisfaction & Retention鈥 Invitational Baylor鈥檚 Center for Professional Selling/Journal of Personal Selling & Sales Management Anniversary Research Symposium, Eds. A. Dixon, J. Tanner & Mike Ahearne, September 16-18, Waco, Texas.
- Panagopoulos, N.G. & G.J. Avlonitis (2010), 鈥淪ales Management Control and Salesperson Performance: The Moderating Influences of External and Internal Characteristics of the Sales Unit鈥, presentation in Special Session Panel: Hierarchical Models in Sales Research: Recent Advances and Practical Applications, 2010 AMA Winter Educators鈥 Conference, 鈥淢arketing 2010: Strategies and Solutions for a Tumultuous Economy鈥, Eds. M. K. Brady and M. D. Hartline, Vol. 21, New Orleans, Louisiana.
- Panagopoulos, N.G., & P. Guenzi (2010), 鈥淪pecial Session on the Global Sales Barometer鈥, presentation in 4th Global Sales Science Institute Conference, 鈥淎dvancing Sales: Measuring and Refining Sales Research, Education and Practice鈥, Eds. P. Kwiatek & T. Loe, June 16-18, Poznan, Poland.
- Hunter, G. K. & N. G. Panagopoulos (2010), 鈥淓mpirical Insights on the Interactive and Quadratic Effects of Key Dimensions of Customer Centric Selling,鈥 Invited Presentation at Case Western Reserve University MAPS Brown Bag Seminar Series, Cleveland, Ohio, USA, March 12.
- Panagopoulos, N.G. & G.K. Hunter (2009), 鈥淢anaging Sales Technology-Related Change Mechanisms: A Commitment and Coping Perspective鈥, 2009 AMA Winter Educators鈥 Conference, 鈥淓xcellence in Marketing Research - Striving for Impact鈥, Eds., K. Reynolds & C. White, Vol. 20, Tampa, Florida.
- Panagopoulos, N.G. & G.J. Avlonitis (2009), 鈥淪elf-Leadership Strategies in Selling: An Empirical Assessment of their Antecedents and Performance Effects鈥, Houston Conference in Selling and Sales Management, Marketing Science Institute & University of Houston, Sales Excellence Institute, Eds. S. P. Brown & M. J. Ahearne, April 2-4, Houston, Texas.
- Vlachos, P.A., A. Theotokis, & N.G. Panagopoulos (2009), 鈥淪ales Force Reactions to Corporate Social Responsibility鈥, Houston Conference in Selling and Sales Management, Marketing Science Institute & University of Houston, Sales Excellence Institute, Eds. S. P. Brown & M. J. Ahearne, April 2-4, Houston, Texas.
- Panagopoulos, N.G. & G.J. Avlonitis (2009), 鈥淪ales Leadership Behaviors: Does the Environment Matter?鈥, 3rd Global Sales Science Institute Conference, 鈥淪ales 3.0.鈥, Eds. P. Brassier & D. Weilbaker, June 3-5, Clermont-Ferrand, France.
- Panagopoulos, N.G. (2009), 鈥Sales Management Research in a Globalized World: Prospects, Challenges, and Opportunities鈥, presentation in Special Session Panel: Internationalizing Research in Sales and Relationship Marketing, 2009 AMA Winter Educators鈥 Conference, 鈥淓xcellence in Marketing Research - Striving for Impact鈥, Eds., K. Reynolds & C. White, Vol. 20, Tampa, Florida.
- Panagopoulos, N. G. (2008), 鈥淐ustomer-Centric Sales Culture in Sales Organizations: On its Measurement and Impact on Sales Performance鈥, 2008 AMA Winter Educators鈥 Conference, "Marketing Theory and Applications", Eds. T. Brown & Z. Gurhan-Canli, Vol. 19, pp. 106-107, Austin, Texas.
- Hunter, G. K. & N. G. Panagopoulos (2008), 鈥淢anaging Sales Technology-Related Change Mechanisms: A Commitment and Coping Perspective,鈥 Invited Presentation at Case Western Reserve University MAPS Brown Bag Seminar Series, Cleveland, Ohio, USA, October 3.
- Panagopoulos, N.G. & G.J. Avlonitis (2008), 鈥淪ales Strategy and its Impact on Sales Force Performance: An Empirical Test鈥, 2nd Biennial Conference on Enhancing Sales Force Productivity, Marketing Science Institute & Christian-Albrechts-University, May 23-25, Kiel, Germany.
- Hunter, G. K. & N. G. Panagopoulos (2008), "The Moderating Effects of Customer-Centric Culture on the Psychological Mechanisms of Change in Sales Technology to Performance Relationships", Erin Anderson Invitational B2B Research Conference, Wharton School, University of Pennsylvania, October 16-19, Philadelphia, Pennsylvania.
- Panagopoulos, N.G. & G.J. Avlonitis (2008), 鈥淪ales Strategy and its Impact on Firm Performance鈥, 2nd Global Sales Science Institute Conference, 鈥淪cholarship & Practice in Sales & Sales Management: Reconciling the Two Worlds鈥, Eds. G.J. Avlonitis, N. Panagopoulos, R. Peterson & D. Reid, June 25-27, Athens, Greece.
- Panagopoulos, N.G. & S. Dimitriadis (2007), 鈥淎ssessing the Impact of Transformational Leadership and Behavior-Based Control on Salesperson Performance, Satisfaction, and Commitment鈥, 36th EMAC Conference, Reykjavik, Iceland.
- Avlonitis, G. J. & N.G. Panagopoulos (2007), 鈥淪ales Management Research in Greece in the New Millennium鈥, New Horizons in Professional Selling & Sales Management: A Special Conference on Research, Teaching & Practice, American Marketing Association, Eds. G. W. Marshall & M. Johnston, July 14-16, Orlando, Florida.
- Panagopoulos, N. G. (2007), 鈥The European Union Business-to-Business Sales Institute鈥, The State of Sales Research & Education in the European Union: An International Workshop, HAAGA-HELIA University of Applied Sciences, May 3-4, Helsinki, Finland.
- Panagopoulos, N. G. (2007), 鈥淓ngaging Businesses in Sales Education鈥, The State of Sales Research & Education in the European Union: An International Workshop, HAAGA-HELIA University of Applied Sciences, May 3-4, Helsinki, Finland.
- Panagopoulos, N.G. & G.J. Avlonitis (2006), 鈥淢easuring the Sales Force Control System: A Critical Evaluation of the Cravens Et Al. (1993) Measurement Scale鈥, 2006 AMA Summer Marketing Educators鈥 Conference, "Enhancing Knowledge Development in Marketing", Eds. D. Grewal, M. Levy & R. Krishnan, Vol. 17, Chicago, Illinois.
- Panagopoulos, N.G. & G.J. Avlonitis (2006), 鈥淪ales Organization Effectiveness: Does the Use of Internet Matter?鈥, 35th EMAC Conference, Athens, Greece.
- Panagopoulos, N.G. & G.J. Avlonitis (2005), 鈥淭he Impact of Sales Management Practices on Salesperson鈥檚 Role Stress, Attitudes and Outcomes: A Multiple-Level, Multiple-Source Examination," 34th EMAC Conference, Milan, Italy.
- Papastathopoulou, P., G.J. Avlonitis, & N.G. Panagopoulos (2005), 鈥淚nvestigating the Determinants and Consequences of Information and Communication Technologies鈥 Diffusion in Marketing Organizations鈥, 34th EMAC Conference, Milan, Italy.
- Papastathopoulou, P., G.J. Avlonitis, & N.G. Panagopoulos (2005), 鈥淚ntraorganizational Diffusion of ICTs: Antecedents and Consequences鈥, 65th Academy of Management Meeting, TIM Division, "A New Vision of Management in the 21st Century", Eds. K. G. Smith, J. Le & Qing Cao, August 5-10, Honolulu, Hawaii.
- Avlonitis, G. J., & N.G. Panagopoulos (2005), 鈥淯nfolding the Multilevel Nature of Effective Sales Strategy Implementation鈥, presentation in Panel Session: Re-Thinking Sales as a Strategic Asset in Customer Relationship Management, May, 34th EMAC Conference, Milan, Italy.
- Avlonitis, G. J. & N.G. Panagopoulos (2004), 鈥淎n Examination of the Impact of Sales Force Automation on Salesperson Performance鈥, 33rd EMAC Conference, Murcia, Spain.
- Panagopoulos, N. G. (2002), 鈥淗ow to Develop Effective Sales Organizations鈥, 31st EMAC Doctoral Colloquium, Braga, Portugal.
Awards
- AMA Sales SIG Excellence in Research Award (2018), for the JM article 鈥淪alesperson Solution Involvement and Sales Performance: The Contingent Role of Supplier Firm and Customer鈥揝upplier Relationship Characteristics鈥, 2018 AMA Summer Marketing Educators鈥 Conference, August 10-12, Boston, Massachusetts.
- Best Paper Award (2018), for the paper 鈥淏oosting Sales Force Morale in High-Velocity, Complex Markets: The Role of Organizational Resources鈥, 2018 National Conference in Sales Management, April 11 鈥 April 13, San Diego, California.
- Best Paper Award (2016), for the JPSSM article "Does Choice of Sales Control Conceptualization Matter? A Comparison of Existing Conceptualizations and Directions for Future Research鈥, article was awarded with the 2015 James M. Comer Award for Best Contribution to Selling and Sales Management Theory, Journal of Personal Selling & Sales Management.
- Best Paper Award (2015), for the JPSSM article 鈥Salespeople as Knowledge Brokers: A Review and Critique of the Challenger Sales Model鈥, article was awarded with the 2014 Marvin Jolson Award for Best Contribution to Selling and Sales Management Practice, Journal of Personal Selling & Sales Management.
- Best Paper Award (2015), for the paper 鈥淩eaping Benefits from Investing in Solution Selling Capability: Do Product and Customer Characteristics Matter?鈥, 2015 National Conference in Sales Management, April 15 鈥 April 18, Houston, Texas.
- Best Paper Award (2014), for the paper 鈥Performance Effects of Sales Controls: A Comparison of Alternative Conceptualizations鈥, 2014 AMA Winter Marketing Educators鈥 Conference, Track Sales and Customer Relationship Management, February 21-February 23, Orlando, USA.
- Best Paper Award Runner-up (2022), The JPSSM article "Introducing a New, Machine Learning Process, and Online Tools for Conducting Sales Literature Reviews: An Application to the Forty Years of JPSSM " was voted one of the two highly commended (runner-up) papers in the competition for the Journal of Personal Selling & Sales Management's 2021 James M. Comer Award for Best Contribution to Selling and Sales Management Theory.
- Paper Shortlisted for Best Paper Award (2013), The JPSSM article "The Role of the Sales Force in Value Creation and Appropriation: New Directions for Research" was shortlisted for the Journal of Personal Selling & Sales Management's 2012 James M. Comer Award for Best Contribution to Selling and Sales Management Theory.
- Paper Nominated for Best Paper Award (2017), The paper 鈥Does Building an Ambidextrous Sales Force Pay-off? Balancing Customer- and Supplier-Centricity for Improved Performance鈥 was nominated for the 2017 Best Paper Award, National Conference in Sales Management, April 19-21, St. Louis, Missouri.
- Most Cited Paper (Of All Time), The JPSSM article 鈥A Review of Social Media and Implications on the Sales Process鈥 has been the most cited article of all time published in the Journal of Personal Selling & Sales Management.
- Most Cited Article (Of All Time), The JPSSM article "The Role of the Sales Force in Value Creation and Appropriation: New Directions for Research" has been one of the most cited articles of all time published in the Journal of Personal Selling & Sales Management.
- Most Cited Article (Of All Time), The JPSSM article 鈥Salespeople as Knowledge Brokers: A Review and Critique of the Challenger Sales Model鈥 has been one of the most cited articles of all time published in the Journal of Personal Selling & Sales Management.
- Most Cited Article (Last 3 Years: 2019-2022), The JPSSM article 鈥Introducing a New, Machine Learning Process, and Online Tools for Conducting Sales Literature Reviews: An Application to the Forty Years of JPSSM鈥 has been one of the most cited articles published in JPSSM within the last 3 years [2019-2022]).
- Most Downloaded Paper (2015-present), The JPSSM article 鈥Salespeople as Knowledge Brokers: A Review and Critique of the Challenger Sales Model鈥 has been the 1st most downloaded article published in the Journal of Personal Selling & Sales Management from 2015-present.
- Most Downloaded Paper (2015-present), The JPSSM article "A Review of Social Media and Implications on the Sales Process" has been the 2nd most downloaded article published in the Journal of Personal Selling & Sales Management from 2015-present.
- Most Downloaded Paper (2014), The JPSSM article 鈥Salespeople as Knowledge Brokers: A Review and Critique of the Challenger Sales Model鈥 has been included in an online article collection featuring the most downloaded articles published in Routledge Social Sciences journals in 2014.
- Most Downloaded Paper (2013), The IJRM article 鈥Performance Implications of Sales Strategy: The Moderating Effects of Leadership and Environment鈥 has been listed in SSRN's All Time Top Ten download list for the category of Business-to-Business Marketing.
- Most Read Article (Of All Time), The JPSSM article "A Review of Social Media and Implications on the Sales Process" has been the 3rd most read article of all time published in the Journal of Personal Selling & Sales Management.
- Most Read Article (Of All Time), The JPSSM article 鈥Salespeople as Knowledge Brokers: A Review and Critique of the Challenger Sales Model鈥 has been the 9th most read article of all time published in the Journal of Personal Selling & Sales Management.
- Honorable Mention (2005), The paper 鈥The Impact of Sales Management Practices on Salesperson鈥檚 Role Stress, Attitudes and Outcomes: A Multiple-Level, Multiple-Source Examination" was one of the top-rated papers in the track Selling & Sales Management in the 34th EMAC Conference, May 24-May 27, Milan, Italy.
- College of Business 2023 Research Mentor Award, 91探花.
- College of Business 2023 Excellence Award in Service Impact for Chairing the ICCIT at the COB, 91探花.
- College of Business 2021 Excellence in Research Recognition, 91探花.
- College of Business 2021 Excellence in Teaching Recognition, 91探花.
- College of Business 2020 Research Impact Award, 91探花.
- College of Business 2020 Excellence in Research Recognition, 91探花.
- College of Business 2019 Faculty Excellence in Intellectual Contribution Award, 91探花.
- Department of Marketing鈥檚 2019-2020 Elite Publication Award (for tenured/tenure-track faculty), 91探花.
- Department of Marketing鈥檚 2018-2019 Elite Publication Award (for tenured/tenure-track faculty), 91探花.
- Department of Marketing鈥檚 2017-2018 Elite Publication Award (for tenured/tenure-track faculty), 91探花.
- Department of Marketing鈥檚 2019-2020 Research Productivity Award (for tenured faculty), 91探花.
- Department of Marketing鈥檚 2018-2019 Research Productivity Award (for tenured faculty), 91探花.
- Department of Marketing鈥檚 2019-2020 Teaching Award, 91探花.
- Program Impact Award, For the Continued Pursuit of World Class Excellence Within The Schey Sales Centre, 91探花.
- Best Reviewer for 2017, Journal of Personal Selling & Sales Management.
- Honorary Award for Exceptional Performance during Master鈥檚 Studies, Graduated 1st in class, Greek Marketing Academy.