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The new search bar available in the Technology Help Center and the OIT homepage.
University Community
Technology Help Center now official home for all IT help content
The (help.ohio.edu) is now the official home of all IT help content, including an easy-to-search listing of all technology help pages and IT services offered by the Office of Information Technology. This information that was previously available under ohio.edu/oit/services, and those pages have been archived.
The expanded Technology Help Center includes a with help articles and a that describes all services provided by OIT and how to access those services. A new search bar has been added to both the Technology Help Center and , making it easier to find information quickly.
Watch the video tour to learn how to navigate the new Technology Help Center.
The new knowledge base also allows any campus user to submit feedback on help articles and vote if the content was helpful or not. If you can鈥檛 find the answer you need, technicians can draft an article and add it to the knowledge base for future reference. Additionally, knowledge articles can be attached to tickets submitted to the Technology Help Center, leading to faster response times overall.
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Published
June 21, 2022